LINKS:
Main Page
Papers Index
v1.00
509 Center
Bay City, Michigan
Sales (989) 892-9242 Support (989) 686-8860
Comments on Packaged Software
We LOVE packaged software
- We buy it just like you do.
- We write and sell it.
- We advise clients on what to buy.
- We train users.
- It's a part of our business.
We HATE packaged software
- We buy it just like you do.
- We suffer just like you do.
- It's bloated.
- The decisions are made based on advertising potential.
- It's buggy.
- Nothing gets fixed
- What works in one release is broken by the next.
- Custom changes are either not available or very expensive.
- We must change our way of working to match what the package does.
- We lose our competitive advantage based on our unique way of working.
- It's a rat race.
Life Cycle of a software Package
- Inspired programmer or small group writes the original
package.
- They know the target audience, often working in that field.
- They have passion.
- They know their stuff.
- The team is small and understands their creation.
- The package is a hit with a group of users.
- The package is marketed to a larger group and takes off.
- The package is discovered by a software publishing company
which buys the company.
- The package is heavily marketed.
- The original programming team leaves.
- They take the money and run.
- They get bored or frustrated with the restrictions of the larger company bureaucracy.
- They're eased out of the package because they're too expensive for the new company.
- Support is passed to a new team.
- Customers begin to be unhappy
- The package loses it's punch and excitement.
- New features are baed on marketing potential, not customer needs.
- The new support team doesn't understand the business.
- They don't understand the program.
- They don't care.
- The support team turnover is high.
- They're overworked and underqualified
- They're inexpensive employees.
Send e-mail to MMCC.
Write to MMCC Technical Support at:MMCC, Inc.
600 W. Midland
Bay City, MI 48708
(989) 686-8860